Refund policy

At 81 Degrees West Hobbies LLC, we take pride in creating handmade and custom products with care, precision, and attention to detail. Because many of our products are handcrafted, personalized, or made specifically for an individual customer, return eligibility varies depending on the type of product purchased.

Standard Non-Custom Products

Standard, non-custom products may be eligible for return if you contact us within 5 calendar days of the documented delivery date.

To qualify for a return:

The item must be unused and in substantially the same condition in which it was received.
The item must not have been altered, modified, engraved, personalized, damaged, or used after delivery.
Proof of purchase or the original order number is required.
You must contact us before returning an item to receive return instructions.

Items returned without prior authorization may not be accepted.

Unless the return is the result of an error by 81 Degrees West Hobbies LLC or an item arriving damaged, the customer is responsible for return shipping expenses. Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping method when returning an item. We are not responsible for return packages lost or damaged before they are received by us.

Custom, Personalized, and Made-to-Order Products

Because custom and personalized products are created specifically for the purchaser, custom, personalized, engraved, modified, special-order, and made-to-order products are final sale once production has begun.

This includes, but is not limited to:

Personalized engraving
Customer names, dates, logos, photographs, or artwork
Custom dimensions
Special wood species
Special colors or finishes
Custom furniture or cabinetry
Products modified from their standard design at the customer's request
One-of-a-kind commissioned pieces

Custom items remain eligible for assistance if they arrive damaged, contain an error made by us, or materially differ from an approved design or order specification.

Natural differences in wood grain, knots, figure, color, texture, mineral streaks, or similar characteristics are not considered manufacturing defects.

Custom Order Deposits and Cancellations

Custom projects may require either full payment or a deposit before materials are purchased or work begins.

Deposit requirements may vary based on the project's cost, customization level, material requirements, and our ability to resell the product if the order is canceled.

Once design work, material purchasing, fabrication, engraving, finishing, or other production has begun, some or all payments may become non-refundable.

If a customer requests cancellation before production begins, we will determine whether a refund can be issued based on expenses already incurred, including special-order materials, design work, or other nonrecoverable costs.

Any non-refundable deposit or special-order cost communicated as part of a custom quotation will remain non-refundable.

BLEM Items

All products identified as BLEM, Blemished, Clearance BLEM, or otherwise specifically described as being sold as-is are final sale.

BLEM products may contain cosmetic imperfections that do not prevent their intended use. Actual photographs of the individual BLEM item are provided whenever practical so customers can review visible imperfections before purchasing.

By purchasing a BLEM item, the customer acknowledges its disclosed condition.

BLEM items cannot be returned, exchanged, or refunded because of the disclosed blemish or cosmetic condition.

This does not exclude a claim involving shipping damage unrelated to the disclosed blemish.

Damaged During Shipping

Please inspect your order immediately after delivery.

If an item arrives damaged, contact us within 24 hours of delivery whenever possible and provide:

Your order number
Photographs of the damaged product
Photographs of the outside shipping package
Photographs of the interior packaging
Photographs of the shipping label
A description of the damage

Please retain the item and all original packaging until we advise you otherwise. Shipping carriers may require the packaging as part of a damage claim.

Depending upon the circumstances, we may offer repair, replacement, partial refund, full refund, or another appropriate resolution.

Failure to provide requested photographs or retain damaged packaging may limit our ability to pursue a carrier claim.

Incorrect Orders or Errors

If you receive the wrong product or we make an engraving, personalization, dimensional, or production error, contact us promptly.

If the finished product does not match the information submitted by the customer because the customer supplied incorrect spelling, dates, dimensions, artwork, photographs, or other specifications, this is not considered a production error by 81 Degrees West Hobbies LLC.

Customers are responsible for reviewing information carefully before approving or submitting custom orders.

Refunds

Approved returns will be inspected after they are received.

If approved, the refund will be submitted to the original payment method. Processing time after we submit the refund depends on the customer's bank, card issuer, or payment provider.

Shipping charges are generally non-refundable unless the return resulted from our error or shipping damage for which we accept responsibility.

Exchanges

Because many of our products are handmade or one-of-a-kind, direct exchanges cannot always be guaranteed. Contact us and we will determine the best available solution.