Shipping policy

Processing Times

Because our products are handmade rather than mass produced, processing times vary.

Standard in-stock or non-custom products:
Most orders ship within 3–7 business days.

Customized products:
Most customized products ship within approximately 2–4 weeks, depending upon the product, materials, design requirements, and current production schedule.

One-of-a-kind or extensive custom projects:
Production may require more than four weeks. An estimated timeframe will be provided in the product description, quotation, or customer communication when applicable.

Business days generally exclude weekends and federal holidays.

Processing time is the time required to create, prepare, finish, cure, package, and transfer an order to the shipping carrier. It does not include carrier transit time.

Certain finishes, adhesives, coatings, epoxies, printing processes, and other materials require adequate drying or curing time before an item can safely be packaged.

Unexpected Production Delays

We make every reasonable effort to ship orders within the published or agreed timeframe.

If an unexpected material shortage, equipment issue, production problem, severe weather event, carrier interruption, or other circumstance prevents us from meeting a specifically promised shipping timeframe, we will contact the customer with updated information and available options.

This section is particularly important: federal rules require online sellers to honor advertised shipping commitments or appropriately address delays with the purchaser.

Shipping Charges

Shipping charges are calculated or displayed during checkout based on the products ordered, destination, package dimensions, weight, shipping method, and available carrier services.

Oversized products, furniture, unusually heavy products, or custom projects may require separately quoted freight, delivery, or pickup arrangements.

Tracking

Tracking information will normally be provided once an order has been transferred to the shipping carrier.

Tracking activity may take some time to appear in the carrier's system after a label is created.

Carrier Transit Times

Carrier delivery estimates begin after the package is accepted by the carrier.

Carrier transit estimates are not guaranteed by 81 Degrees West Hobbies LLC. Weather, holidays, transportation disruptions, and other circumstances outside our control may affect delivery.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address.

Please review your address carefully before completing checkout.

If you discover an address error, contact us immediately. We cannot guarantee that an address can be changed after an order enters fulfillment.

If a package is returned because of an incorrect or incomplete customer-provided address, refused delivery, or similar issue, additional shipping charges may be required before the package is resent.

Lost or Missing Packages

If tracking does not update for an unusual period of time or a package appears to be lost, contact us so we can assist with the carrier investigation.

If tracking shows a package as delivered but it cannot be located, customers should first:

Check around the delivery location
Check with household members or neighbors
Verify the shipping address on the order
Contact the carrier when appropriate
Contact us with the order number and tracking information

We will reasonably assist with available carrier claims or investigations.

Confirmed delivery does not automatically establish eligibility for a refund or replacement in cases involving theft or loss after delivery, except where applicable law provides otherwise.

Shipping Damage

Shipping damage should be reported within 24 hours of delivery whenever possible.

Please retain all packaging and provide photographs of the product, box, packaging materials, and shipping label.

See our Return and Refund Policy for complete damage-claim instructions.

Local Pickup

When local pickup is offered, customers must wait until they receive confirmation that the order is ready before arriving for pickup.

Local pickup availability, location, and instructions will be communicated during checkout or after the order is ready.

A local-pickup order is not considered ready simply because payment has been completed.

International Orders

We ship only to destinations made available through our checkout system.

When international shipping is available, customers may be responsible for customs duties, import taxes, brokerage charges, or other destination-country fees unless otherwise stated at checkout.

Combined Orders

We may combine multiple orders into one shipment when practical. Combining shipments does not necessarily entitle the purchaser to a refund of previously charged shipping costs because packaging, processing, insurance, and carrier charges can vary.